01 — Before a project begins
An order or project begins only after scope, price and payment terms are confirmed. If you cancel before work starts, an eligible payment can be refunded after deducting unavoidable gateway or third-party charges.
02 — After work has started
Digital services involve reserved time and work performed from the first planning activity. After work begins, payments for completed milestones, delivered work and committed third-party costs are non-refundable. Any remaining unearned amount is reviewed against the agreed scope.
03 — Domains, hosting and third parties
Domain registrations, hosting, licences, stock assets, advertising spend and other external purchases are governed by the provider and are normally non-refundable once ordered.
04 — How to request cancellation
Send the project name, invoice number and reason to the email shown on this website. We will confirm the project status, work completed, external costs and any eligible amount in writing.
05 — Approved refunds
Approved refunds are returned to the original payment method where possible. Bank and gateway processing times are outside our control. Nothing in this policy limits rights that cannot be excluded under applicable Indian law.